What does the insurance cover?

• Reimbursement of the excess up to €6,000
• Tires, wheels, windshield, chassis, and roof up to €6,000
• Administrative charges up to €500
• Towing charges up to €500
• Wrong fuel charges up to €500
• Lost or stolen keys up to €500
• Vehicle return charges up to €300
• Accidental lockout up to €100

What is not covered?

• Motorhomes, vans, campervans, trailers or caravans, commercial vehicles, trucks, motorcycles, mopeds, scooters, off-road vehicles, or vehicles with more than 9 seats.
• Rentals that begin or end outside the coverage period stated in the confirmation of coverage.
• Vehicles not subject to a formal rental agreement, such as borrowed vehicles or courtesy cars from a dealership or repair shop.
• Damage to third-party vehicles, property, or animals.
• Any claim resulting from a direct breach of the terms and conditions of your rental agreement.
• Any claim resulting from wear and tear or deterioration.
• Mechanical or electrical failure of the rental vehicle.
• Loss or damage to the interior of the rental vehicle not caused by a collision.
• Accessories installed or supplied with the rental vehicle.
• Credit card fees.
• Travel expenses not related to a covered claim.
• Any cleaning-related claims.
• Claims over €500 if the excess or damage costs are paid in cash.

Are there any restrictions on coverage?

• The policyholder and any named driver must be at least 21 years old at the time of purchase.
• The policyholder and any named driver must hold a valid and internationally recognized driving license for the rented vehicle. This license must be valid in the country where the vehicle is rented and driven.
• No rental period may exceed 120 consecutive calendar days for daily policies or 31 days for annual policies.
• The policyholder must rent a car defined as a vehicle with up to 9 seats (including the driver), with a maximum recommended retail price of €120,000 and a maximum age of 20 years.
• We strongly recommend using a credit card for travel and any excess payments. Claims over €500 are excluded if the excess is paid in cash.

Where am I covered?

• You are covered worldwide, except in the following countries: Afghanistan, Belarus, Cuba, Democratic Republic of the Congo, Iran, Iraq, Ivory Coast, Liberia, Myanmar, North Korea, South Sudan, Sudan, Syria, and Zimbabwe. Coverage is not provided in countries or territories where your government has advised against all travel (except for essential travel).

What are my obligations?

• When applying for your policy, you must take reasonable care to answer all questions honestly and accurately.
• You must take all reasonable steps to prevent or minimize any loss (e.g., report accidents or damage to your rental company as soon as reasonably possible).
• If you make a claim, you must provide the documents and evidence required by the claims handlers to process your claim.
• You must return any amount you are not entitled to (e.g., if we pay your claim and it is later reimbursed by a third party).
• You must not breach the terms of the rental agreement or the excess insurance policy.
• In the event of an incident involving another vehicle, you must obtain the other driver’s and vehicle’s details and, if appropriate or required, a police report of the accident.

When and how do I make the payment?

The premium must be paid in full before the policy start date. Payment can be made by credit or debit card through our website.

Annual policies are subject to renewal. You will be notified of the renewal terms two months in advance, and you may request non-renewal at any time.

When does the coverage start and end?

As stated in the Certificate of Insurance and agreed during the application process, your policy will provide coverage from the start date and time of your booking until the end date and time of your booking.

How can I cancel the contract?

You can cancel your policy by contacting customer service at info@segurocochedealquiler.com. If you cancel before the coverage begins, you will receive a full refund of any premium paid. If you cancel at any other time, no refund will be given.